Return policy

Right of cancellation for consumers

(A consumer is every individual person that concludes a transaction to an object that can neither be assigned to his commercial nor autonomous professional activity)

Cancellation policy

Right of withdrawal

You may revoke your contract within two weeks without giving any reasons in textual form (e.g. by letter, fax, e-mail) or – if the goods are surrendered to you before the deadline is over - by returning the goods. The grace period for revocation begins after receipt of this notification in text form but not before the receipt of the goods by the recipient (in case of recurring deliveries of the same type of goods not before receiving the first partial delivery) and not before we have met our information duties as referred to in article 246 § 2 in conjunction with § 1 passage 1 and 2 and other duties according to § 312 passage 1 clause 1 BGB in conjunction with article 246 § 3 EGBGB. In order to ensure that the withdrawal takes place within the limitation period it is sufficient to send off the withdrawal or the goods.

The withdrawal has to be addressed to:

memotec GmbH, Bauwaldstraße 1, 75031 Eppingen

Consequences of withdraw

In the event of effective withdrawal, the services received by either party shall be returned and any possible benefits derived (e.g. interests). Should the customer not be able to return the goods or only return them partially or in a deteriorated condition then the customer will be obligated to value replacement. In the case of goods surrendered this does not apply if the deterioration of the goods is bought about solely by a tryout thereof – such as would have been possible for you e.g. in a store. In other respects you can avoid the obligation to compensate for deterioration due to the utilisation of the goods as intended by not using the goods as if they were your property and by refraining from doing anything that could impair their value.

Goods which can be sent by parcel shipment are to be returned at our risk. You have to bear the cost of returning if the goods ordered are in conformity with those ordered, and if the price of the items returned does not exceed an amount of 40 Euros or if in the case of a higher price of the goods you have not yet performed the service in return of any partial payment as agreed upon by contract at the point in time of revocation. Otherwise the return shall be free of charge. Items which are not able to be send in a package shall be picked up by us. Obligations to refund payments must be met within 30 days. The period begins with the transmission of your statement or revocation of the thing and for us with the receiving of it.

Exclusion of right of withdrawal

The right of withdrawal does inter alia not apply for contracts containing delivery of goods specifically produces for the customer’s specification or clearly fitted for individual needs, or are not suitable for return shipment due to their characteristics or if they can spoil quickly, for delivery of audio and video recordings or Software if their seal has been broken by you as well as for delivery of newspapers, magazines and illustrates (unless you have given your contractual statement for the delivery of newspapers, magazines and illustrates by phone).

End of withdrawal instruction

Please note:

If possible please do not send packages back to us as freight collect, but as an insured package. If you wish so we can refund the postal charges in advance, if we have to carry the shipping return costs.

Please avoid damage and soiling of the goods. Please send the goods, as far as possible, back to us in the original packing and with all accessories and with all packaging components included. Should you not have the original packing anymore please make sure you use an appropriate packing for avoiding damages in transit.

The above mentioned modalities are not a requirement for an effective exercise of the right of withdrawal.

AiM Store by memotec Messtechnik | Bauwaldstrasse 1 | D-75031 Eppingen | +49.7260.920440 | |